Agenda

AGENDA

Day 1

09.30	Introduction from Chairman Tim Barber - Director of Telecoms Market EMEA, Experian

09.45	KEYNOTE SPEECH General View of the Global Economy, Impacts on the Telco Industry William Thomson - Director of Economics, Experian

10.15	KEYNOTE SPEECH Customer Value Management: Trends in managing the customer experience & multi-channel strategies applied Lisa Modisette - Vice President - Strategy Consulting, Amdocs Consulting (US)
10.45	Digital Advertising Services: How to monetise your customer data Alex Kuhnel - Product & Delivery Director, Experian Digial Advertising services
11.15	Coffee Break & Innovation Centre
11.45	PARALLEL SESSION - 1st Round (11.45-12.45)
	COLLECTION Use of pre-delinquency and collections actions to gain pole position Veran Kathan, Credit & Risk Managing Executive, Vodacom (South Africa) and Phil Watson, Experian	CUSTOMER RELATIONSHIP MANAGEMENT Customer Segmentation For Cross-Up Selling: Data Intelligence Key to the Data descriptions Consumer Demographics, behavioural and Lifestyle Case studies Manuel E. Esteban, Experian	FRAUD PREVENTION Effective Application Fraud Prevention through ID&V, Application Anomaly Detection & Fraud Strategy Monika Miller, Credit & Fraud Analyst, H3G Ireland & Liam Rawsthorne, Mark Wright & Matthew Eaton, Experian
12.45	Lunch – Innovation Centre
14.00	PARALLEL SESSION - 2nd Round (14.00-15.00)
	COLLECTION Use of pre-delinquency and collections actions to gain pole position Veran Kathan, Credit & Risk Managing Executive, Vodacom (South Africa) and Phil Watson, Experian	FRAUD PREVENTION Effective-Application Fraud Prevention through ID&V, Application Anomaly Detection & Fraud Strategy Monika Miller, Credit & Fraud Analyst, H3G Ireland & Liam Rawsthorne, Mark Wright & Matthew Eaton, Experian	SALOTTO TELCO Network Value at Work: Payment Performance Database for Italian Telco's Fabrizia Giacomini & Alessandro Vezzani, Experian

15.00	KEYNOTE SPEECH How to create new business models and cases to earn money with interactive mobile solutions Michael Boevink - Director/Owner, Telecoi BV (The Netherlands)

15.30	KEYNOTE SPEECH Mobile Virtual Network Customer Management: Challenges And Opportunities Kevin Stanfield - Head of Professional Services, Martin Dawes Systems (UK)

16.00	Q & A
16.30	Conclusions & wrap-up Director of Telecoms Market EMEA, Experian
16.30 – 18.00	INNOVATION CENTRE - Origination - Customer Management - Optimization - Collection - Fraud - Marketing services

Day 2

09.00	Opening Remarks Tim Barber - Director of Telecoms Market EMEA, Experian

09.30	KEYNOTE SPEECH How you can build a Customer Centric and Risk Based Revenue Management Department Abdullah Sevimli - Director of the revenue management department, Turk Telecom (Turkey)

10.00	CASE STUDY Credit verification experience, British Telecom Italy Ortenzio Bibbò, Credit & Risk Manager, British Telecom (Italy)
10:30	CASE STUDY Vodafone Spain - a total telco approach built through differentiation and innovation Francisco Javier Azores Bustarviejo, Competitive Intelligence Manager, Vodafone Spain (Spain)
11.00	Coffee Break & innovation Centre
11.30	CASE STUDY Increased flexibility in the client acquisition stage Neil Harvey - Head of UK Credit Risk, Telefonica O2 (UK)

12.00	CASE STUDY Evolution of the Fraud Department into Customer Protection Chris Adams, Investigations and Intelligence Manager, H3G (Ireland)

12.30	CASE STUDY The evolution of Mobile Payment in Europe: Opportunities & Challenges Morten Kamper - The European E-commerce and Mail Order Trade Association

13.00	Q & A

13.15	Conclusion & Wrap-up Tim Barber - Director, Telecoms Market EMEA, Experian

13.30	Lunch - End of the day