Conference Agenda

(Subject to change)

Day 1 - Thursday 12 June

Plenary Session


Welcome and Introduction from the Chairman

Luis J. Garavito, Head of Telco VM EMEA, Telco Forum - Chairman, Experian


What are the changes in customer behavior affecting the future of the Telecommunication Industry?

Bill Tancer, author of the best seller “What Millions Do Online and Why it Matters”


Enhancing efficiency and profitability with data insight and smart decisioning tools

Mafalda Alves Dias, Head of Credit Management Vodafone Portugal


Fraud prevention through enhanced controls

Daniele Gulinatti,  Head of Fraud Management & Revenue Assurance, Telecom Italia


Break and visit to innovation centre


Discussion Panel

How to improve efficiency and profitability with telecom data sharing

Data Sharing in Telecommunications – what is the status of the art in Europe and what are the risks and benefits for operators and consumers?

Moderator: Ian Terblanche, Experian

Fabrizia Giacomini, Head of Regulatory Development, Experian

Chris Handley, Group Head of Analytics, Vodafone Group

Sean Hutchins, Head of Product and Data, Experian

Robert Kirkpatrick, Director, UN Global Pulse

Gill Miller, Head of Risk and Pricing, Phone4U

Jaume Torra, Risk Director FinConsum, La Caixa

Sjaak Visser, Information Manager, KPN


Lunch and innovation centre


Parallel Sessions - 1st round
Collection Customer Intimacy Italian Round Table

Decision engine impact on strategic collections 

Nalan Yildiz, Collections Manager, Turkcell and Filiz Cetin, Project Manager, Turkcell

Advanced analytics and customer segmentation

Philippe Jaoui, MD Data Analytics & Consultancy EMEA, Experian Marketing Services

SIC, SIT e SCIPAFI: orizzonti attuali e possibili scenari futuri nel mercato italiano

(Italian language)
Fabrizia Giacomini, Legal & Corporate Affairs, Director & Head of Regulatory Developments, Experian

Carlo Gabardo, Senior Global Consultant, Experian

Marcello Gazzola, Experian


Parallel Sessions - 2nd round
Customer Intimacy Fraud Prevention Growth and Innovation

Pre to Post Migration – How to use internal and external data sources to proactively pre-qualify subscribers for pre to post migration

Phil Watson, Experian

How to use telecom data to prevent attack of cybercrime while ensuring a smooth customer experience

Hugh Steed, European Director, 41st Paramater

Banks and Telcos – friends, foes, or something in between

Kevin Poe, Global Client Consultancy Director, Experian


How to improve customer value with end-to-end risk management

Gözde Erdogan, Cash & Financial Risk Manager, Turkcell and Ozlem Alan Ozeren, Senior Risk Management Specialist, Turkcell


Mobile data for social good

Robert Kirkpatrick, Director, UN Global Pulse


Conclusions day 1


Innovation centre and one-to-one meetings
19.30 Social Dinner

Day 2 - Friday 13 June

Plenary Session


Opening remarks from the Chairman

Luis J. Garavito, Head of Telco VM EMEA, Telco Forum - Chairman, Experian


How to create a postpaid experience to the prepaid subscriber base

Nguyen Dinh Chien, Deputy CEO, MobiFone


How to unlock the value of telecom data to gain customer insight and prevent fraud

Corradino Corradi, Head of ICT Security & Fraud Management, Vodafone Italia


Driving originations efficiency through rapid testing and agile strategies

Gill Miller, Head of Risk and Pricing, Phones4u


Break and visit to innovation centre


How to use telecom data to improve the collection process

Hurcan Coskun, Credit Risk Manager, AVEA


How to unlock the value of data to engage with clients and grow in a mature telecom market through customer insight – the One Call experience

Jenny Thronaes, Product Manager, One Call (a Tele2's Brand)


Turning Customer data into a valuable customer management strategy

Burak Kilicoglu, Principal Consultant Experian


Conclusions and wrap up

13.30 Lunch - end of the day

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